FAQ

Safety & Liability:

The Skateboard Store makes no warranty, representation or guarantee regarding the safety or suitability of its products for any given purpose; nor does The Skateboard Store assume any liability arising from the use or application of any of its products and specifically disclaims any and all consequential and incidental damages. Purchasers and users assume all risk, responsibility and liability for use of these products, including any resulting loss or damage to persons or property. The purchaser or user assumes the responsibility for knowing and obeying all traffic laws and regulations in their city, county, state, or country. Please be safe and wear a helmet and protective gear.

Choosing a board:

What parts are in a complete skateboard?

Here is the anatomy of a complete skateboard. These are also all of the items we must have ordered to build a custom complete.

a - Skateboard Deck

b - Skateboard Truck [axle assembly that turns the skateboard.]

c - Skateboard Wheel

d - Bearing

e - Bearing Spacer [correct spacing for bearings.]

f - Screw [used to assemble trucks to the deck.]

g - Riser [adjusts height of trucks from deck.]

h - Hardware Nut

i - Seating Washer [keeps hardware tight, clean assembly.]

j - Speed Washer [proper spacing and reduces friction.]

k - Axle Nut [holds wheel assemble onto the axle.]

l - Bushing [determines how easily the truck will turn.]

What do the numbers next to the wheel descriptions mean?

The first number is the diameter, which reads in millimeters, like 76mm. The next number is the hardness. The higher the number, the harder the wheel is, and the opposite for smaller numbers. the letter "a" is the scale in durometer. 97a would be softer and stickier, and 101a would be harder and faster.

What is the contact patch?

The contact patch is the rubber that meets the road. Have you ever stuck your lips on a window for everyone inside to see? Imaging pushing a soft wheel on the same window. The impression that you see is the contact patch of that wheel under pressure.

What is Concave?

Concave adds leverage for your toes and heels while turning a board.

Why do some boards use fiberglass?

Fiberglass is used to create a composite sandwich structure. The use of fibreglass or carbon fiber along with wood or similar core materials, makes a deck many times stronger than just fiberglass or wood used alone. Composite structures also add more life to a board.

Stock:

I want to order a complete board, but when I add the item to my shopping cart, a part shows out of stock. What do I do?

A complete skateboard may show a part like wheels that are out of stock in your cart. You may order the skateboard and wait for the part to come back into stock, or you may replace the part with another part, such as different wheels that are in stock.

If an item shows out of stock, when will it be back in stock?

We attempt to place orders when stock becomes low. Chances are that the item is in transit and will be in stock soon.

Shipping (domestic):

Which carrier do you use to ship orders?

We use UPS for complete skateboards and decks. Smaller items, like single bushings or bearings, are shipped in padded envelopes or flat rate envelopes by USPS. If you are unsure how your items will ship, please provide a UPS and USPS address during checkout. International shipments are shipped through USPS.

How long will it take for my order to ship?

After you place an order, in stock orders usually leave our shop within 5 business days. Transit times vary depending on your location. UPS delivers on business days, Monday through Friday except holidays.

UPS Ground Transit Time Map

Can I get my products faster?

If you pay for shipping, we can expedite your order. Next Day orders placed after 11am PST Monday through Thursday, will ship the next business day Monday through Thursday. Second Day, Three Day or paid Ground shipping orders will be expedited to the front of the line & shipped as fast as possible. UPS delivers on business days, Monday through Friday except holidays.

How much does it cost for a faster shipping method?

Add the items you want to the shopping cart, enter the zipcode or country you want it shipped to, click on "calculate".

When will I receive a tracking number for my order?

Your original email provides a link to an order status page. When your order ships, we send out an email that includes a tracking link for your order and the status page will also have a link to your tracking number.

Where are you located?

We are smack dab in the middle of Oregon. In a beautiful city called Bend. Our warehouse address is 1088 SE 9th Street Suite 110 Bend, OR 97702.

My board was damaged in shipping. What do I do now?

We make every effort to pack each order very well, but on some rare occasions, a box and items in the box may be damaged. Please email a photo of the damaged box and goods so that we may open a claim with the shipping carrier.

Shipping (international):

I live in another country, will you ship to me?

We will ship to most countries that USPS will ship to. There are some limitations.

How much does it cost to ship/transport to another country?

International shipping can be calculated in the shopping cart. This does not include customs or other importing fees.

Do I need to pay for customs on International shipments?

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.

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